Service Blueprint

July 12, 2020
|By George Kordas

Service blueprint illustrating the editorial workflow at ABC Broadcasting, depicting front-stage, line of interaction, and backstage processes with labeled steps, activities, and observable facts.

This image displays a detailed service blueprint of the editorial process at ABC Broadcasting It maps out the flow from front stage activities such as editorial meetings and updating collection rails to backstage operations like data handling in SharePoint and interactions with content publishers Key areas include observable facts sign off stages and system related issues emphasizing the touchpoints line of interaction and system dependencies across different teams