12-Month Usage Window
All usability testing studies must be booked and completed within 12 months from the invoice date. Unused studies beyond this period will be forfeited unless extended in writing.

Participant Recruitment Costs
Participant recruitment via Askable is charged at a fixed rate per study at time of invoice. However, as this cost is outside our control, any future price increases from Askable will be passed on to the client and added to the agreed package price.

Shared Allocation Across Brands
Studies can be split across multiple products or any other associated brands within your group. Scope and stakeholders must be confirmed ahead of each study to ensure alignment and delivery.

Scheduling & Rescheduling
We require at least 4 weeks’ notice to schedule each study. If a booked study is cancelled or rescheduled within 14 days of its start date, a rescheduling fee may apply to cover preparation and coordination costs.