Usability testing is a proven way to measure how intuitive, easy, and people-friendly a product or service is for the people it’s truly designed for.
Improve Experience
Spot design flaws early, reduce frustration, and create smoother, more satisfying interactions.
Validates Assumptions
Go beyond guesswork. See if your ideas truly meet user needs before investing heavily in build.
Enhance Accessibility
Identify barriers for people of all abilities and make inclusivity part of your design DNA, not an afterthought.
Speed Up Decisions
Cut through debate. Real user evidence gives teams confidence to move forward quickly.
Testing Methods
Benefits to your business
Uncover the reasons behind user behaviour in real time. See where people hesitate, get confused, or work around issues — so you can prioritise fixes that build trust, reduce support, and drive lasting improvements.
Participants: 8-10 users (split into different segments).
When to choose this
Best when you need deeper insights into behaviour. Use it to explore complex journeys, emotional decisions, or sensitive points where clarity and trust matter. Ideal for uncovering the “why” behind user actions.
Deliverables and outcomes
Video highlights, a ranked list of issues and improvement areas (prioritised by severity × frequency × business impact), and clear next steps mapped on an effort-versus-value scale.
Benefits to your business
Get fast, scalable feedback from real users in their own setting. Validate ideas quickly, compare different versions, and spot friction at scale — helping you move faster with confidence.
Participants: 10–15 users (split into different segments).
When to choose this
Best when you need quick, large-scale feedback. Use it to see if people can finish common tasks, compare design options, or check performance across devices. Great for spotting issues early and iterating fast.
Deliverables and outcomes
Session clips with key metrics, quantitative task success and timing data, qualitative highlights, and a prioritised action plan (severity × frequency × business impact) mapped to product goals and effort-versus-value.
Benefits to your business
A fast read on where usability, accessibility, and trust are breaking — with a clear cost-of-pain view. You get a punch-list that teams can ship against without a full study, ideal for roadmap triage and quick wins.
When to choose this
Benchmarking a current experience, post-launch checks, or when you need an independent expert view to support a business case for change.
Deliverables and outcomes
Annotated screenshots, heuristic evaluation findings, prioritised issue list (severity × reach × business impact), and an effort-versus-value improvement plan.
Why Dlyte?
Fast Turnaround
General turnaround is under 2 weeks via comprehensive, targeted to the right user base.
Senior-Led Expertise
No junior hand-offs. You work directly with senior strategists who’ve delivered for government, enterprise, and high-growth startups.
Actionable Reports, Not Just Data
Severity-ranked issues, design-ready recommendations, and prioritised fixes you can plug straight into your sprint plan.
Pulse.
Keep a pulse on the health of your changes — validating improvements and catching new issues early.
Momentum Framework
We translate usability testing outcomes into a prioritised backlog that’s clear, actionable, and tied to business goals. Clients walk away knowing exactly what to fix first, why it matters, and the expected impact.
Deliverables:
Backlog, prioritisation framework, issue-to-impact mapping.
We don’t just hand over a report—we help make improvements real. From quick design fixes and accessibility guidance to refining user flows, we support teams in turning insights into tangible changes.
Options:
Wireframes or prototypes for high-priority fixes
Accessibility and inclusive design guidance
Collaboration with in-house dev/design teams
As changes roll out, we re-test and measure their impact. This ensures fixes actually improve the experience and allows us to pivot quickly if results don’t match expectations.
Approach: Rapid “Pulse by Dlyte” loops, A/B testing, analytics review, and small-sample usability validation.
We provide ongoing support through monthly or quarterly advisory sessions. These light-touch engagements keep priorities aligned with evolving business needs and help unblock teams.
Focus Areas:
Backlog re-prioritisation
Emerging issue identification
ROI tracking and dashboard reviews
Strategic advice to keep the customer voice alive in delivery
Accessibility at the Core
Accessibility isn’t just compliance. It’s about creating products that everyone can use with ease. From vision-impaired users navigating with a screen reader to customers who need plain, simple English, accessibility testing ensures your design is inclusive by default. When your product works for everyone, your business grows stronger.
See your product through your customer’s eyes
Frequently Asked Questions
Most usability testing projects at Dlyte are completed within 8 to 14 days, covering planning, recruitment, testing, and reporting.
Timelines may extend for larger participant groups or when testing multiple journeys or prototypes. We’re flexible and can scale to meet your research needs.
Need to move fast—or prefer a more paced approach?
We’ll adapt to your timeline and help you uncover the insights you need, when you need them.
We typically recommend testing with 4 to 8 participants per customer segment—enough to surface most major usability issues.
If you’re covering multiple user types or journeys, we’ll scale that per group to get broader, more reliable insights. It’s not about quantity for the sake of it—it’s about finding the voices that reveal what needs to change.
What kind of businesses can benefit from usability testing?
If your business has a digital product—whether you’re a startup or scaling enterprise—usability testing helps you convert better and design smarter.
It’s how you reduce friction, increase engagement, and boost ROI—one test at a time.
Need results sooner rather than later?
Let’s align on what to test and get your product performing.
Yes—Dlyte offers both remote and in-person usability testing. Remote sessions help you reach a broader audience fast, while in-person testing allows for deeper observation and nuance.
We tailor every project to your team’s location, needs, and timeline.
Test from anywhere—start seeing results sooner.
Whether you’re testing across cities or continents, we’ll make sure your sessions run smoothly and generate value fast.
Can my team view the results of the usability testing as they come in?
Absolutely. We give your team real-time access to early insights as sessions are completed—so you can make informed decisions without waiting for a final report.
Move fast. Make decisions while tests are still running.
Live insight sharing means your team can adjust designs, prioritise fixes, and act with confidence—while research is still in motion.
You won’t just get “feedback”—you’ll get direction.
Our usability reports are built like blueprints: clear problem identification and next steps you can act on. You’ll receive:
- Friction hotspots by severity – Categorised as Critical, Major, or Moderate so you know what to fix now vs later.
- Participant voice – Direct quotes grounded in real user context (not guesswork).
- Mapped insights to design – See exactly where the issues occurred and which screens were impacted.
- Design iteration suggestions – Practical ideas for improving the experience.
- A prioritisation table – Ranked by effort, impact, and user volume to guide decisions without the fatigue.
What makes this different from other usability reports?
Most tell you what’s wrong. Ours show you what to do.
✅ Actionable – Prioritised insights, not buried in research-speak
✅ Holistic – Includes emotional reactions, not just task flows
✅ Tailored – Custom slides and context to fit your experience
✅ Integrated – Designed to flow directly into product, design, and dev conversations—no translation needed
Get more than findings—get a roadmap.
We’ll break down friction, surface real user quotes, and map issues to your design so you can move faster.
This isn’t where it ends—it’s where smart UX change begins.
We don’t just drop a PDF and disappear. Instead, you can:
- Jump into sprint planning – Use our prioritisation matrix to feed your next cycle with confidence.
- Run a design review workshop – Align your team on what to fix, what to trade off, and what to test next.
- Track improvements – We’ll help you benchmark progress using metrics like satisfaction, task success, and conversion blockers.
- Request design validation – If you ship changes, we can re-test those flows to make sure they land well.
Your report is just the start.
We support your team beyond delivery—turning research into real UX wins through every sprint
Yes—transparency is part of the value.
You’ll receive:
- Full session recordings (with participant consent)
- Raw transcripts with searchable timestamps
- Notable clips curated for quick viewing
- Participant-level insights (summarised + tagged)
- A complete issue log—including what was said, when, and by whom
We believe insights should be explorable, not just reported.
You’re free to revisit the footage, pull your own clips, or use the transcripts for deeper analysis—our synthesis just makes it faster to act.
Own the data. Rewind, review, and dig deeper.
With full access to session recordings, transcripts, and issue logs, your team can explore insights your way—anytime.
It depends on your team’s ability to implement, but we’re here to help you move faster and smarter.
Some businesses see improvement in user engagement and conversion within 2–4 weeks of rolling out changes. But realistically, impact depends on:
- How quickly your team can act on insights
- How complex the fixes are (quick UI tweaks vs backend dependencies)
- Whether changes are tracked against key metrics
💡 To help you move from insight to outcome, we offer:
- Implementation workshops – Bring product, design, and dev together to turn findings into sprint-ready tickets
- Prioritisation frameworks – Already included in our report, so you’re not guessing what to fix first
- Design validation sprints – We can re-test any changes you ship, to make sure they land well with users
- Outcome tracking templates – So you’re set up to measure real impact (conversion, CSAT, drop-off etc.)
You won’t just have a report—you’ll have a plan.
And if you want help beyond that, we’re just a message away. 💬
See impact faster. Not just insights—action.
Many clients see meaningful results within
We partner with reputable recruitment agencies that specialise in sourcing high-quality candidates for usability testing. These agencies have diverse and carefully selected market panels. They ensure we recruit participants who match your target demographics and provide valuable insights.
These agencies have diverse and carefully selected market panels. They help us recruit participants who match your target demographics and provide valuable insights. Working with these agencies is essential to our promise to deliver quality participants for your research needs.
We will provide you with the agency of your choice and include the cost, ensuring no additional charges exist.
Get the right people in the room—every time.
We partner with vetted recruitment agencies to match your exact audience. No hidden fees. Just reliable, insight-rich participants from day one.
How is my data kept secure?
Security is baked into every step of our process. We only use GDPR- and Australian Privacy Act-compliant tools, and partner with platforms that meet strict data privacy standards.
All participant data, recordings, and insights are encrypted, stored securely, and shared only with your authorised team.
You’re trusting us with sensitive information—we treat it like it’s our own.