We put research at the centre of strategy and delivery. Your work doesn’t get buried in decks—it guides what ships.

Work that matters. You’ll investigate problems that affect millions—from accessibility gaps to critical onboarding flows and service pain points.

Inclusive by default. We design research for all. That includes accessible sessions, culturally safe practices, and fair incentives.

Autonomy with support. Clear goals, trusted ownership, and a team that has your back.

Flexible, Australian‑based. Remote‑friendly across Australia with Sydney‑time collaboration.

Have 3–7+ years in UX/service research (open to strong mid and senior candidates).

Can move from fuzzy problem to focused plan without hand‑holding.

Know your way around accessibility testing and inclusive recruitment.

Communicate with punch—concise reports, sharp visuals, and stakeholder‑ready stories.

Are comfortable prioritising with data (qual + quant), not just opinions.

Use common tools (Figma, Miro, Dovetail/Notion/Sheets, Zoom) and are happy to learn new ones.

Nice‑to‑have: government/telco/health/finance experience, survey design and analysis, service design, basic experimentation and analytics literacy.