Data Deletion Instructions
Your privacy is important to us. Learn how to request deletion of your data.
Last updated: October 15, 2026
How To Delete Your Data
Option 1: Delete From Your Account
If you have an active account, you can request deletion of your account and associated personal data directly from your account settings, subject to the retention exceptions explained below.
- Log in to your Dlyte account
- Go to Settings or Profile
- Click "Delete Account"
- Confirm your decision
Option 2: Request Data Deletion Via Email
If you're unable to access your account or prefer to request deletion via email, contact us at:
Please include "Data Deletion Request" in your email subject line and provide your registered email address.
What Data Will Be Deleted?
When you request data deletion, we will permanently remove:
- Your profile information (name, email, etc.)
- Your account credentials
- Any testing feedback or applications you've submitted
- Job postings if you're a business user
- Other personal data associated with your account, except where retention is required as described below
Note: Data deletion is permanent and cannot be undone. Please ensure you've downloaded any information you wish to keep before requesting deletion.
What May Be Retained?
Account deletion does not override legal, financial, security, or backup retention requirements. We may retain the minimum information necessary for:
- Financial and transaction records retained for seven years where required by Australian tax law
- Privacy-protected fraud-prevention review decisions needed to prevent repeated account or payout abuse
- Resolving disputes, enforcing agreements, responding to lawful requests, or establishing legal claims
- System backups, which may contain deleted data for up to 90 days before being rotated and overwritten
- Anonymised or aggregated information that can no longer be linked to you
Active device and network observations are used within a rolling 90-day comparison window. Retained security records are restricted to authorised Dlyte personnel and are not provided to Businesses.
If you used a third-party payout or reward provider, such as GiftPay for an Australian eGift or Tremendous for an international USD reward or PayPal payout, that provider may retain its own transaction and recipient records under its privacy policy and legal obligations. Deleting your Dlyte account does not automatically delete those independent provider records. You may contact us about a related data request; any request covering records held independently by the provider is also subject to that provider's process and applicable retention requirements.
Response Timeline
We will process your data deletion request within 30 days of receiving your request. You will receive a confirmation email once the deletion is complete.