1. Introduction

At Dlyte Pty Ltd (“Dlyte”, “we”, “our”, or “us”), we put people first. Protecting your privacy and keeping your information safe matters to us. This Privacy Policy explains how we collect, use, and protect your personal information in line with the Australian Privacy Principles (APPs), and also with global standards such as GDPR and CCPA.

2. What We Collect

Personal information is any information or opinion that can identify an individual. We only collect what we genuinely need, which may include:

• Contact details such as your name, address, email, and phone number.
• Business and project details when you engage us for services.
• Usage data from our website (via cookies and analytics tools).
• Feedback you provide through interviews, surveys, or usability testing.

We may collect information directly from you (e.g. online forms, email, phone calls) or, where appropriate, from trusted third parties or publicly available sources.

3. Sensitive Information

Under the Privacy Act, “sensitive information” includes details such as your racial or ethnic origin, political opinions, religious beliefs, union membership, criminal record, or health information. We will only collect and use sensitive information if:

• you have given your consent,
• it is directly related to delivering our services, or
• we are required or authorised by law to do so.

4. How We Use Your Information

We use your information to:

• Deliver the services you request.
• Improve our website, services, and customer experience.
• Communicate with you about projects, insights, and updates.
• Meet our legal and compliance obligations.

Occasionally, we may use information for related secondary purposes where you would reasonably expect this, such as customer research or reporting. We’ll always make the purpose clear at the time of collection.

5. Email Communications & Unsubscribing

You’re always in control. Every email we send includes an unsubscribe link—simply click it if you’d prefer not to hear from us. Once you unsubscribe, we’ll stop sending you marketing updates, but we may still contact you with information that’s essential to any services you use.

If you have any issues unsubscribing or want to adjust your preferences, please contact us at privacy@dlyte.io or call us on 1300 260 886.

6. Sharing Your Information

We don’t sell your data. We may share your information only with trusted partners or service providers who help us deliver our services (e.g., cloud storage or analytics tools), and only when necessary. These providers must comply with strict confidentiality and security standards.

7. Retention of Information

We keep your personal information only as long as needed for the purpose it was collected. In some cases (such as client or project records), we may retain information for a minimum of 7 years to meet legal, tax, and regulatory requirements. When information is no longer needed, we take reasonable steps to destroy or permanently de-identify it.

8. Cookies & Analytics

Our website uses cookies and analytics to understand how visitors use our site and to improve the experience. You can control cookies through your browser settings.

9. Your Rights

You have rights regarding your personal information, including:

• Accessing the data we hold about you.
• Requesting corrections or updates.
• Asking us to delete your information (where legally possible).
• Withdrawing consent for certain types of processing.

To exercise your rights, email us at privacy@dlyte.io. We may ask you to verify your identity before releasing data.

10. Data Security & Storage

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. While no system is 100% secure, we apply best-practice safeguards to keep your data safe, including encryption, access controls, and secure storage.

11. International Transfers

If we transfer your personal data outside of Australia, we ensure it’s handled with the same level of protection required under Australian law and relevant international frameworks (e.g., GDPR).

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the “last updated” date. Significant updates may also be communicated directly to you.

13. Complaints & Contact

If you have any questions, concerns, or complaints about how your personal information is handled, please contact our Privacy Officer:

Privacy Officer
Dlyte Pty Ltd
81-83 Campbell St,
Surry Hills NSW 2010, Australia
Phone: 1300 260 886
Email: privacy@dlyte.io
Website: https://dlyte.io